Bajaj Allianz : Online Grievance Registration & Tracking

Online Grievance Registration:

• In case you have any query or complaint / grievance, you may register your complaint/grievance on our website or get in touch with the Operations in-charge at the branch office mentioned in the policy document provided to you or any of our nearest branch office.
• In case you do not receive a response within 10 days or in case you are not satisfied with the response received, you may contact the following officials for resolution
• In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman if your grievance pertains to Insurance claim that has been rejected or dispute of a claim on legal construction of the policy – Delay in settlement of claim – Dispute with regard to premium – Non-receipt of your insurance document
• The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
• As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made, – Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer – Within a period of one year from the date of rejection by the insurer – If it is not simultaneously under any litigation.

Note: – The address of the nearest Ombudsman office is mentioned in the policy document for your reference or visit below links for nearest Ombudsman office address.

Grievance Redressal Application:
Existing Policy Holder ?
1.Yes
2. No

• Enter Policy Number *
• Enter DOB *
• (As registered with company records)
• Enter Name of Policy Holder
• Enter Mobile No.
• Enter Landline No.
• Enter Email ID

Please indicate the details of your grievance. Please limit your message to 1500 characters
Characters left: 1500
Attachments:
(sum of file size should not be more than 1MB)

• Click Submit Button

Online Grievance Tracking:

• Enter your Policy Number *
• Enter Complaint Number *
• Click Search Button

Escalate:

• Enter Name of Policy Holder
• Enter Date of Issue Registration
• Enter Your Issue Status
• Enter Tentative date of resolution
• My Complaint is still unresolved, Escalate further
• Click Escalate Button

If you are unsatisfied with our response, you may approach the Insurance Ombudsman for redressal.

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Insurance/Finance