Complaints Redressal Mechanism
Procedure For Registering and Management of Grievances/Complaints On Our Portal:
The Oriental Insurance Company Ltd was incorporated at Bombay on 12th September 1947. The Company was a wholly owned subsidiary of the Oriental Government Security Life Assurance Company Ltd and was formed to carry out General Insurance business.
The Company was a subsidiary of Life Insurance Corporation of India from 1956 to 1973 ( till the General Insurance Business was nationalized in the country). In 2003 all shares of our company held by the General Insurance Corporation of India have been transferred to Central Government.
- Three tier structure of grievance management consisting of Grievance Cells at DO/BO, Regional Grievance Cell and Corporate Grievance Cell with the following persons handling the grievances.
- Nominated Grievance Officer in each BO/DO
- Regional Grievance Nodal Officer (RGNO) in each RO
- Chief Grievance Officer at Head Office
- Grievance Cell of the Branch/Divisional office shall register every complaint received and acknowledge it within 3 days.
Procedure For Registering and Management of Grievances/Complaints On Our Portal:
- The acknowledgment shall clearly indicate the Unique Grievance Number for future reference.
- Resolving the grievance within fifteen days.
- If a customer is aggrieved by the decisions or delay at the BO/DO level then he can approach the next higher office, which is the controlling Regional Office.
- Once the Grievance is resolved, the status will be updated on the Portal and the complainant will be provided with the name, address, e-mail ID and phone No. of the authority to whom the complainant can escalate the matter if he is not satisfied with the resolution provided.
- In case the customer feels aggrieved even after a review by Regional Office, a final internal review will lie with Head Office. Request for review to Head Office may be sent by e-mail to csd AT orientalinsurance.co.in
- Our Grievance handling machinery is designed to deliver fair, prompt and impartial resolution of the complaint of our customers. At the request of the customer, a personal hearing can also be arranged for which a mail may be sent to the concerned Regional Grievance Nodal Officer (RGNO)on their email address or the Chief Grievance Officer at csd AT orientalinsurance.co.in
- Customers who are not satisfied with the resolution of their grievance by the Company have recourse to Insurance Ombudsman.
- A formal complaint can be lodged with the Insurance Ombudsman having jurisdiction over the case for personal class of insurance policies only.
The Oriental Insurance Company Ltd was incorporated at Bombay on 12th September 1947. The Company was a wholly owned subsidiary of the Oriental Government Security Life Assurance Company Ltd and was formed to carry out General Insurance business.
The Company was a subsidiary of Life Insurance Corporation of India from 1956 to 1973 ( till the General Insurance Business was nationalized in the country). In 2003 all shares of our company held by the General Insurance Corporation of India have been transferred to Central Government.
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